Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Upon returning it in good condition (with original packaging) we will refund you for the item, but postage and any customs duties will be at the buyer's expense.

If your purchase arrives damaged, please NOTIFY FEDEX IMMEDIATELY. It is best to open your parcel in front of Fedex when you receive it. Please send a photograph on the day of receipt and we will gladly replace it.

Please note all items have a 6 month warranty.

We do not refund the following:

1. Postage.

2. If your parcel gets lost due to not being collected on time.

3. If your parcel gets lost due to not responding to customs requests.

4. If you provide the incorrect delivery address.

PLEASE NOTE: We DO NOT cover the costs of duties and tax in the recipient's country.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 days have passed since we’ve approved your return, please contact us at tamlin(at)interiorofafrica.com

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will refund the standard outbound shipping cost, but not any premium or express shipping charges.

If you are exercising your right of withdrawal and the return is not due to an error on our part or a defect in the goods, you are responsible for the cost of returning the item to us.

To start a return or cancellation request, visit your Order history page: https://interiorofafrica.com/account