Shipping policy

We ship all parcels with FEDEX except for baskets at an additional cost. Parcels generally take about a week to arrive.

If your purchase arrives broken, we will gladly replace it.

Please note we do not refund the following:

1. Postage.

2. If your parcel gets lost due to not being collected on time.

3. If your parcel gets lost due to not responding to customs requests.

4. If you provide the incorrect delivery address.

5. If your parcel gets lost once in the country of destination. 

Right to withdraw (EU customers):
If you are exercising your right of withdrawal and the return is not due to an error on our part or a defect in the goods, you are responsible for the cost of returning the item to us.